1. Overview

At ADAD Design, we aim to provide high‑quality WordPress plugins and digital products. Because our products are digital and instantly downloadable, we follow a strict but fair refund policy to protect both our customers and our work.

By purchasing any product from our website, you agree to the terms outlined below.

2. Eligibility for Refunds

Refunds may be granted only under the following conditions:

2.1. The product is defective

If the plugin does not work as described and the issue cannot be resolved through support.

2.2. The plugin does not match the description

If the advertised features are missing or significantly different from what is presented on the product page.

2.3. Support cannot resolve the issue

If we are unable to fix a confirmed problem within a reasonable timeframe.

2.4. Duplicate purchases

If you accidentally purchased the same product twice, we will refund the duplicate order.

3. Non‑Refundable Situations

Refunds will not be issued in the following cases:

  • You changed your mind after purchase
  • You no longer need the plugin
  • The plugin is incompatible with your theme or third‑party plugins
  • Your server/hosting environment does not meet the required specifications
  • You expected features that are not included
  • You purchased the plugin for evaluation or testing
  • You refuse to provide access or details needed for troubleshooting
  • You purchased during a discount or promotion (unless defective)

Digital products cannot be “returned,” so we must enforce these rules to prevent misuse.

4. Refund Request Window

Refund requests must be submitted within 14 days of purchase.

Requests made after this period may not be eligible.

5. Support Requirement

Before a refund is considered, you must allow our support team to:

  • investigate the issue
  • attempt to fix the problem
  • provide guidance or alternative solutions

If you do not cooperate with the support process, the refund request may be denied.

6. How to Request a Refund

To request a refund, contact us at:

Email: [email-ul tău] Include the following:

  • Order number
  • Email used for purchase
  • Description of the issue
  • Screenshots or error messages (if applicable)

We typically respond within 48 hours.

7. Chargebacks

If you initiate a chargeback without contacting us first:

  • your license may be revoked
  • your account may be suspended
  • future purchases may be restricted

We encourage resolving issues directly with us — we’re here to help.

8. Changes to This Policy

We may update this Refund Policy at any time. The latest version will always be available on this page.